FAQ's
General Questions
| We wash, dry, and fold your laundry according to your instructions. We sort lights and darks, use selected products, hang requested items, fold, pack and return the next day. |
| Dry Cleaning, ironing, pressing, alterations, hang drying, reading individual instructions on clothing labels. |
| We accept MasterCard, Visa, Discover and American Express cards. |
Laundromat/ Self Serve Questions
| We are open 6 a.m. to 11 p.m. |
| Our rewards program is absolutely free! Ask one of our attendants to sign up and they will add you into our system. We do not share your information with any outside company and only use it to keep track of your rewards and to notify you of free gifts. |
| Yes we do. |
| Our facility has an attendant on hand between 6 a.m. to 2 p.m. and 4 p.m. to 11 p.m. |
| We have machines in various sizes to accommodate smaller loads and very large loads. |
| We have an attendant who will be happy to advise you on the appropriate machine to use and how to use it. |
Wash & Fold Drop Off Questions
| No contract is required. We will earn your business each and every time we launder your items. |
| For our Drop Off Laundry Service, bring it to our store and we will get you started. If you like convenience, then click here to schedule your first pick up. |
| No. We wash and dry our customers’ laundry individually in separate machines. |
| We separate whites, lights, and darks into different machines. We then sort each of these into delicates, everyday and heavy fabrics and wash everything separately. |
| We keep your special requests on file. If you don’t specify, we typically hang the more formal items, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We’ll fold everything else and package it for protection. |
| We use Tide, Arm & Hammer, Downy, Bounce and Fresh & Clear. |
| Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order. |
| Yes. You can log into your online account and change your preferences as often as you like. |
| As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them. If you’ve made last minute changes to your preferences before pickup, please leave a note in your laundry bag to ensure our team uses the updated preferences. |
| You can expect your laundry to be returned within 24 hours from when we pick it up. |
| Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return. |
| While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details. |
Pick Up & Delivery Questions
| Yes! We now offer pick-up and delivery service. Click here to Schedule a Pick Up |
| Click here to see pricing. |
| You get to login to your account and choose your pickup time. |
| You can expect your laundry to be returned within 24 hours from when we pick it up. |
| When the order is completed, we bill your credit card and email you an invoice. |
| No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If you have a gate code, or your building requires a code to enter, please inform us at the time of placing the order. |
| We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If severe weather is coming, we’ll contact you and make alternate plans. |
| Absolutely. Many of our customers have Mandy’s Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details. |
| Sure. We send all of our customer’s email and text reminders 24 hours before scheduled pick ups. |
| Absolutely. Just log into your account and adjust your notification settings. |
| Contact Customer Service by calling (323) 900-0067 or emailing hello@laundrybutlerforyou.com. If our drivers are still in your area, we will make every effort to arrange for a pickup. |
| If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return. |
| When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details. |
| However rare this is, it can happen. If there is a severe weather, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text. |
Commercial Laundry Service Questions
| To create an account for your business, please contact us at (818) 298-9041 and we will create the account for you. We will be adding the ability to manage your account online in the near future. |
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